Garmin is currently facing a wave of criticism worldwide as customers report malfunctions in their smartwatches. Some users have encountered a blue triangle or startup screen issues when trying to activate their devices. The problem seems particularly prevalent in Garmin's Fenix 8 smartwatches, priced at just under £1,000 ($1,200), though not all units are affected.
Acknowledging the issue, Garmin recommended users reset their devices and promised further details on a permanent solution. However, frustrated customers have taken to social media to voice their discontent over the malfunctioning watches and the perceived tardiness of Garmin's response.
While the company proposed troubleshooting steps involving device resetting and connection to their app, it cautioned that this might not always resolve the issue, advising a factory reset if necessary. Despite these efforts, some users reported persistent problems even after following the prescribed steps.
Social media users have criticized Garmin's handling of the situation, with complaints of inadequate support and slow communication exacerbating the backlash. An Absolute Radio DJ, Leona Graham, joined the chorus of dissatisfied customers by sharing her frustrations online, accompanied by evidence of the blue triangle display issue.
Notably, Garmin has updated its support page with information on the affected devices, yet the lack of proactive communication on social platforms has fueled further discontent among users. Criticisms range from calls to prioritize existing customers to direct accusations of neglecting the problem's root cause. One individual urged Garmin to address the issue promptly, emphasizing the premium price of their products and the need for transparent communication.