British Airways tied for last place with Air Canada in the long-haul airlines category in the Which? Survey, achieving a customer satisfaction score of 62%. In the short-haul airlines ranking, British Airways ranked 12th out of 16, with a satisfaction score of 57%, while Ryanair was rated the lowest with 49%. One British Airways passenger, Joanne Anderson, raised concerns about inadequate customer service citing a prolonged refund delay of over two months.